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FREE SHIPPING ON ALL JL CABINETS & SELECT SOAP DISPENSERS
(847) 480-7667 | Your Trusted Commercial Building Product Supplier Since 2004!
FREE SHIPPING ON ALL JL CABINETS & SELECT SOAP DISPENSERS
(847) 480-7667 | Your Trusted Commercial Building Product Supplier Since 2004!

Refund policy

Returns

We are pleased to accept most returns within 30 days of receipt of shipment.  To be eligible for a return, your item must be unused and in the same condition that you received it in.  It must also be in the original packaging.   A 25% restocking charge may apply depending on items ordered.  Original shipping costs will be withheld from your return unless the item was damaged upon receipt or different than what was ordered.  Custom manufactured items are not returnable.  You must contact Prestige Distribution, Inc before returns or exchanges can be made. 

Refunds (if applicable)

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.  If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.  Refunds are made within 2 business days of merchandise return. 

Exchanges/Replacements (if applicable)

Exchanges are accepted with the customer paying any additional shipping charges

We will replace items if they are defective or damaged.  Any shipment with obvious signs of damage must be refused and be reported to Prestige Distribution, Inc. as soon as the shipment is refused.  In order to be eligible for replacement, concealed defects or damages must be reported to Prestige Distribution, Inc within 4 days of receipt of shipment.  Pictures of defective or damaged products may be required as proof of damage.  Please report defective or damaged products to web@prestigedistributioninc.com.

Sale Items (if applicable)

Only regular priced items may be returned, sale items cannot be returned.

Shipping

Returned items should mail to:

Prestige Distribution, Inc
3165 Commercial Ave
Northbrook, IL 60062

You will be responsible for paying return shipping costs for your item.  Shipping costs are non-refundable. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.  We don’t guarantee your return shipment.

More Info

If you have any questions or concerns about our return policies or about the process of returning your item, please call us at 847-480-7667 or send us an email at web@prestigedistributioninc.com and we would be glad to assist you.